CCMA Awards success for SalesSense


CCMA Awards Winners are the envy of their peers and against strong competition in the 2021 competition Ciara Reel emerged as winner of the prestigious Team Leader of the Year Award.

On a night of high drama SalesSense held its collective breath having been shortlisted for no less than 10 categories. In addition to Ciara’s award we were delighted to also receive a Special Recognition award for Outsource Partnership. The 10 shortlisted entries were:

Best Customer Experience – Pinergy
Best Customer Experience – Iberdrola
Outsourced Partnership of the Year – Pinergy
Outsourced Partnership of the Year – Iberdrola
Best Use of Technology – Tactical Project
Support Team of the Year – Recruitment Team
Best Use of Technology – Transformation Programme
Professional Customer Service Advisor of the Year – Aislinn Connolly
Professional of the Year – Team Leader – Ciara Reel
Professional of the Year – Support Professional – Siddharth Sharma

SalesSense Chief Operating Officer Simon Brown said \”special thanks goes to all of our teams and partners who were all shoulder to shoulder with fingers and legs crossed willing and wishing (praying in some cases) for an award win for either themselves or a colleague. Culturally it was magical to behold\”.

The CCMA facilitates collaborative shared learning for its members through networking events, operational working groups and showcasing best practices. A big driver for the CCMA is to share customer experience in this rapidly changing business landscape. The annual CCMA Awards are an industry highlight, focusing on four key pillars of Industry Excellence, Workforce for the future, Smarter working through technology and Thought Leadership. We send huge congratulations to all the entrants, participants, judges, and board members for a wonderful evening in its virtual format.

For 2021 SalesSense chose the CCMA Awards as a high-water mark to see just how much we have progressed in recent times. Our collective success is a reflection of our values of Teamwork Inspiring Excellence, embodied in colleagues like Ciara. Congratulations once again.