Category: Views
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Celebrating our ISO standards of 9001, 14001 and 27001
As a partner company, SalesSense spends a lot of time looking to the future with our clients. In our Operating Model the “Innovate” stage is crucial in ensuring the long-term success of our customer relationships. This is particularly important as the lack of innovation is the most cited reason in our industry as to why…
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SOS² – How “Sales Oriented Service, Service Oriented Sales” is changing the landscape of CX
\”It’s a customer first approach which we deliver by empowering our team members. We want to exceed expectations across every channel.\” Gerard Teahon, CEO Talking about and delivering good customer experience are generally two very different things. For many organisations Sales and Service are distinct offerings delivered by different functions in the business. This split…
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Sales + Service Together Attracts New Customers
Answering the SOS: Sales Orientated Service & Service Orientated Sales If you ask any business leader from Multi National CEO to Small Owner Manager about their biggest challenges, their usual response is – attracting new customers. The loss of customers that can unfold when sales and service teams aren’t at one or at the very…